Your Privacy Matters to Us

Welcome to live casino. This Privacy Policy applies to all players, visitors, and users of the live casino platform at https://live-casino.io. It describes how live casino ("we", "us", "our") collects, processes, stores, and protects personal information in connection with your use of our services.

We understand that privacy is important to our players in Bangladesh. When you register on live casino, deposit funds, play games, or simply browse our platform, you share certain information with us. This policy is our commitment to being fully transparent about what we do with that information — no hidden practices, no surprises.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. By using live casino, you confirm that you have read and understood this policy. If you have any questions at any point, our support team is available 24/7 via live chat or at [email protected].

live casino collects only the personal data that is necessary to provide you with a safe, fair, and enjoyable gaming experience. We do not collect data we don't need, and we never sell your personal information to third parties.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

live casino collects your personal data through several channels. Understanding these channels helps you stay in control of what you share with us.

• Registration Form: When you create your live casino account, you provide your name, mobile number, email address, and date of birth directly to us.
• Identity Verification: When you submit documents for KYC verification (such as a national ID or passport), we collect the information contained in those documents.
• Payment Transactions: When you deposit or withdraw via bKash, Nagad, or Rocket, we receive transaction confirmation data including your wallet number and transaction reference.
• Platform Activity: As you use live casino, we automatically record your gameplay activity, session data, and device information through our platform systems.
• Cookies & Tracking: Our platform uses cookies and similar technologies to collect technical data about your device and browsing behaviour. See Section 09 for full details.
• Support Interactions: When you contact our support team via live chat or email, we record the content of those communications for quality and compliance purposes.

Every piece of data live casino collects is used for a specific, legitimate purpose. We do not use your data for anything beyond what is described below, and we never use it for purposes that could harm your interests.

• Account Management: To create, maintain, and secure your live casino account, including verifying your identity and processing your login credentials.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket accurately and securely, and to maintain a complete transaction record for your account.
• Game Delivery: To provide you with access to all live casino games, record your gameplay results, and calculate and credit any winnings to your account.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access. This includes monitoring unusual transaction patterns and login behaviour.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling and to apply any responsible gaming tools you have activated, such as deposit limits or self-exclusion.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) obligations and any requests from competent authorities.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Marketing (with consent): To send you promotional offers, bonus notifications, and platform updates — but only if you have opted in to receive marketing communications. You can opt out at any time.

live casino processes your personal data on the following legal grounds. We rely on the most appropriate legal basis for each type of processing activity.

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to fulfil our contract with you — that is, to provide you with a live casino account and gaming services.
• Legal Obligation: We are required by law to verify player identities, maintain transaction records, and report certain activities to relevant authorities. This processing is mandatory and cannot be opted out of.
• Legitimate Interests: We process technical and usage data to protect the security of our platform, prevent fraud, and improve our services. These interests do not override your fundamental privacy rights.
• Consent: Where we send you marketing communications or use non-essential cookies, we do so only with your explicit consent. You may withdraw consent at any time without affecting other processing.

live casino does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment Processors: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by strict data security standards.
• Technology Providers: We use trusted third-party providers for hosting, security monitoring, and platform infrastructure. These providers access only the data necessary to perform their services and are contractually bound to protect it.
• Regulatory Authorities: We may be required to share player data with law enforcement agencies, financial regulators, or other competent authorities in response to lawful requests or legal obligations.
• We Never Share With: Advertisers, data brokers, social media platforms, or any other commercial third parties for marketing or profiling purposes. Your data stays within the live casino ecosystem.

All third parties with whom we share data are required to handle it in accordance with applicable data protection standards. We conduct due diligence on all service providers before engaging them.

live casino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The table below summarises our standard retention periods.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Protecting your personal data is a core responsibility at live casino. We implement a layered security approach that combines technical, organisational, and procedural safeguards to keep your information safe at all times.

• SSL Encryption: All data transmitted between your device and live casino is encrypted using industry-standard TLS/SSL protocols. This prevents interception of your data in transit.
• Encrypted Storage: Sensitive data stored on our servers — including financial information and identity documents — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within live casino is restricted to authorised personnel only, on a strict need-to-know basis. All staff with data access undergo regular security training.
• Continuous Monitoring: Our security systems monitor the platform around the clock for suspicious activity, unauthorised access attempts, and potential data breaches.
• Breach Response: In the unlikely event of a data breach that affects your personal data, live casino will notify you and relevant authorities within the timeframes required by applicable law.

live casino uses cookies and similar technologies to make our platform work properly, to keep it secure, and to understand how players use it so we can keep improving. A cookie is a small text file stored on your device when you visit our platform.

live casino does not use advertising or third-party tracking cookies. We do not allow external advertisers to place cookies on our platform. You can manage your cookie preferences at any time through your browser settings or by contacting our support team.

As a live casino player, you have meaningful rights over your personal data. We are committed to honouring these rights promptly and without unnecessary barriers. To exercise any of the rights below, contact us at [email protected] or via live chat.

Please note that some rights are subject to legal limitations. For example, we cannot delete transaction records that we are legally required to retain. Where we are unable to fulfil a request in full, we will explain why and tell you what we can do instead.

live casino is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in our registration process, and we conduct additional checks where there is any doubt about a player's age.

If we discover that personal data has been collected from a minor, we will immediately close the associated account, void any transactions, and delete all personal data relating to that individual without delay. Any funds deposited by a minor will be returned to the originating payment method.

If you believe a minor has registered on live casino, please contact us immediately at [email protected]. We take these reports seriously and will investigate and act within 24 hours.

live casino may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email and display a prominent notice on the platform at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically. Your continued use of live casino after the effective date of any update constitutes your acceptance of the revised policy.

If you disagree with any changes to this Privacy Policy, you should stop using live casino and contact us to close your account and withdraw any remaining balance before the changes take effect.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way live casino handles your personal data, please get in touch. Our team is available around the clock and will always respond to privacy-related enquiries as a priority.

• Live Chat: Available directly on the live casino platform — typically responds within a few minutes, 24 hours a day.
• Email: [email protected] — privacy-related emails are treated as high priority and responded to within a few hours.

For responsible gaming concerns specifically, please visit our dedicated Responsible Gaming page which contains additional resources and support contacts.